Philam Life’s transformation and unrelenting journey towards improving the lives of Filipinos, and innovating the life insurance industry is underway. SPARK by Philam Group opens the door at Bonifacio Global City.
“Philam Life has always been the leading innovator in the life insurance industry. Among the roster of recent innovative transformation initiatives we have introduced is GENESIS by Philam Life, a modern state-of-the-art facility supported by technological tools and development programs which paved the beginning of a culture of excellence in the financial advisor practice.” said Philam Life CEO Ariel Cantos.
The latest addition is the opening of their first flagship store in Bonifacio Global City, Taguig. SPARK by Philam Group derived its name from the light that has ignited a flame in transforming the culture of customer service experience.
The state-of-the-art facility in BGC will offer fully digital and personalized services. It will serve as the pilot office of all the company’s flagship stores that will open soon in key cities nationwide.
SPARK makes use of technological platforms to make services faster and easier for customers amidst
the sleek interiors of a modern-day office. It showcases the company’s latest technological capabilities such as the online customer portal called e-Plan, the Agency Portal for Philam Life financial advisors; and My PAMI Investor Portal, for the company’s mutual fund customers.
The newly launched customer portal E-plan allows Philam Life clients to manage their policy details and transact, anytime and anywhere, transforming the level of customer service beyond the traditional face-to-face transactions.
Moreover, Spark has customer service representatives to help customers with their inquiries and policy concerns. There are digital ambassadors who can guide them on the use of the digital platforms available in the center. In addition to that, an Advisor for the Day is present to conduct financial needs assessment to customers looking for solutions for their real-life needs.