Globe Telecom is extending assistance in the form of postpaid roaming credits and free prepaid load to customers in Morocco after a powerful 6.8-magnitude earthquake struck near the ancient city of Marrakech.
This will allow Globe Telecom customers to use its roaming services to make or receive calls, and send text messages to all networks while in Morocco. To avail of these free roaming services, customers only need to connect to Globe Telecom’s roaming partners Orange and Inwi.
“We wish to provide our customers in Morocco immediate connectivity assistance so they could reach out and communicate with their loved ones during this difficult time,” said Coco Domingo, Globe VP for Postpaid and International Business.
To make a call, dial “+”+ country code + area code + telephone number (ex. +63773101212) or dial “+” + country code + mobile number (ex. +639171234567). To send a text, type “+”+ country code + mobile number (ex. +639171234567).
To use data roaming, customers may register to a Roam Surf promo via the GlobeOne app or by dialing *143#. Once promo registration is successful, they can start data browsing by turning on mobile data and data roaming on the phone’s settings, and set the network connection to 3G or LTE.
Postpaid customers also have the option to simply turn on their mobile data and data roaming to activate Roam Surf 399–an all-day data roaming service that automatically renews every 24 hours. No registration needed.
According to news reports, so far more than 2,000 people have been killed as the earthquake struck Friday evening. It is one of the strongest temblors to hit the North African country in more than a century, which has left buildings and other infrastructure destroyed.