On 7 June 2022, R1 announced the first group of trained new hires who will blaze the trail in providing an exceptional experience for its healthcare clients.
Roger Salazar, the newly appointed Country General Manager of R1 RCM Philippines, says, “Today, we give due recognition to the first wave of graduates who will form our pioneering team in the Philippines. They have the talent and skills that will contribute to our ability to make healthcare simpler.”
The choice of the Philippines as R1’s latest growth center complements the company’s core vision to bring together best-in-class Filipino talents and innovative technology to simplify the healthcare experience for clients in the United States.
Crys Cardenas, Head of Human Resources adds, “The first batch of trainees underwent a rigorous 6- week training program. I can attest to the enthusiasm and grit of everyone. Now, they are ready to show Filipinos and the rest of the world what R1’s pioneering spirit is all about.”
The first of five waves of an extensive training program this year includes HR onboarding sessions, professional ethics, US (United States) cultural awareness session, and hands-on training on R1’s proprietary tools.
“Throughout the training, we imparted multiple knowledge points about healthcare in both written and conversational formats. We also made sure the training involved real interaction with live phone calls. Our intention is to let our trainees go through real-life experiences so they will have what it takes to get the job done to the best of their abilities,” adds Crys.
Trust in the Filipino talent
With R1’s rapid growth globally and continuous drive to enable health systems to be more effective, opening its doors in the Philippines signals the faith and trust of R1 in the Filipino talent. “The Filipinos have a powerful sense of ‘malasakit’ which translates to providing the best customer experience for our clients in the United States” says Gayle Chu, Director for Talent Acquisition.
VJ Dave Luteria, Team Leader at R1, shares, “As part of the pioneering team at R1, I am excited for the opportunity to make a difference every day in the lives of our clients. It’s something that makes the job more than a chore that pays but a real service to the people.”
Jennessee Ann Sanchez, Team Leader at R1, assures, “I am very passionate about what I do. I always give my 101%. That would be my personal contribution to help build the work culture at R1 where we are ‘all together better.’”
Joshua Manuel Refugia Roca, Customer Service Associate at R1 says “For me, the training allowed me to understand what collaboration is about. I look forward to a high level of collaborative engagement with the rest of the team while constantly challenging myself to do better on my own.”
Krista Katris, Vice President for Revenue Cycle Operations shares, “We are building the Philippine team from the ground up. This first wave of newly hired employees would be our pioneers here in the country. They will be the core foundation of the local team.”
R1 is an industry leader in transforming the patient experience and financial performance of healthcare providers. Its presence in the country showcases a proven business model that quickly drives sustainable improvements to revenues and cash flows for US hospitals and health systems while reducing operational costs and enhancing patient experience.
The company’s track record of 15 million automated tasks annually and 30 million patient encounters per year has been delivered by more than 28,000 employees across the US and India. “At the center of it all is our people, whom all work with a strong sense of passion and purpose to deliver the best customer experience,” says Salazar.
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