m360 acquires Concati to strengthen Digital Security and Customer Engagement (CX)

Acquisition expands m360's capabilities beyond messaging to support safer, more seamless digital CX

Leading Communications Platform as a Service provider m360, telecommunications provider under the Brave Connections Holdings, Inc., as a Globe portfolio company who helps businesses connect with their clients through various messaging apps like in SMS, Viber, WhatsApp and other messaging channels that enable real time, scalable and meaningful communications across various industries.

 

M360  believes that how work matters as much as what they build, guided by Five (5) core values – Accountability, Collaboration, Innovation, Integrity and Care – are committed to using their platform not just as a business tool, but as a force for geniune social good.

 

m360 has acquired Concati to expand its services beyond messaging and help businesses strengthen customer engagement and digital security. m360 operates under Brave Connective, a company within Globe-backed 917Ventures.

 

m360 acquires Concati to strengthen Digital Security and Customer Engagement (CX)
m360 acquires Concati to strengthen Digital Security and Customer Engagement (CX)

 

The acquisition brings together messaging, identity verification and fraud prevention capabilities in one platform to support safer digital transactions. The expanded platform will allow businesses to verify customer identities, assess potential risks and engage customers more securely. This comes as online scams remain a concern in the Philippines. A November 2025 study by the GSMA found that 52% of Filipinos had experienced scams at least once, with about two-thirds of those affected reporting financial losses. 

 

“Concati brings the APIs and capabilities needed across the customer journey into one platform. m360 already helps businesses reach their customers. With Concati, it can also help with what comes before and around that message, confirming customers are real, verifying who they are, assessing risk, and engaging them. With the implementation of Bangko Sentral ng Pilipinas (BSP) Circular 1213, businesses are no longer concerned with just delivering messages and reaching their target markets. They also need to establish and support safer, more relevant digital transactions for customers. This will reassure and protect Filipinos against online scams and hacking,” said m360 President and CEO Mon Hirang.

 

Issued in May 2025, BSP Circular 1213 sets out requirements for BSP-supervised financial institutions under Republic Act No. 12010, or the Anti-Financial Account Scamming Act (AFASA). These include stronger authentication, real-time fraud monitoring and payee verification to help protect customers against financial scams. The law also provides for reimbursement in certain cases where financial institutions fail to meet their obligations. 

 

Vince Yamat, CEO and Managing Director of 917Ventures , said Concati was built to bring together vetted telecommunications and non-telecommunications application programming interfaces (APIs), giving businesses easier access to essential digital services.  “m360’s more than 950 clients can now access an integrated messaging and secure customer platform with Concati. Every business going digital needs the same building blocks, Concati puts all of them in one place, with a partner you can trust. Businesses get one place to build; providers get one place to reach them. This is a healthy ecosystem that will help the whole market,” he said.

 

“With the support of Globe-backed 917Ventures, the acquisition is designed to help businesses connect with customers more meaningfully and make better-informed decisions. It also aims to support more trusted digital interactions,” said Nikko Acosta, Group CEO and President, Brave Connective Holdings, Inc. 

Eli

Eli has 28 years of extensive IT sales expertise in Data, voice and network security and integrating them is his masterpiece. Photography and writing is his passion. Growing up as a kid, his father taught him to use the steel bodied Pentax and Hanimex 135mm film and single-direction flash, Polaroid cameras, and before going digital, he used mini DV tape with his Canon videocam. He now shoots with his Canon EOS 30D. Photography and blogging is a powerful mixture for him.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Back to top button