Bermaz Auto Philippines, the exclusive distributor of Mazda vehicles and parts in the country, is once again recognized for taking the Mazda brand to top of the rankings in the recently published 2019 J.D. Power Customer Service Index (SCI) Study. MAZDA Philippines ranks no. 1 in Customer Service among locally available brands in this year’s study. This is the second time in four years, that the Japanese premium brand has topped the annual study. It also ranked first in the 2016 J.D. Power Customer Service Index (CSI) Study.
“We are very thankful to our customers for recognizing our efforts in delivering a premium customer service experience. From the time Bermaz Auto Philippines took over the distributorship for Mazda in the country back in 2012, it has been our passionate commitment to provide an after-sales experience that is unparalleled in the industry. Over the years, we have raised the standards of service in all our 20 dealerships in order to guarantee customer satisfaction throughout their evolving purchase and ownership journey,” says Mazda Philippines President and CEO Steven Tan.
“Along with our Yojin3 free three-year PMS for all new model purchases, the common dedication of our service crew to the customer has been validated by the J.D. Power CSI Study. This an inspiration to our whole team to work even harder in delivering true customer satisfaction” he added.
Mazda ranks highest in the 2019 J.D. Power Customers Service Index (CSI) Study, with an overall score of 824 in its 1000-point scale. This is higher than the industry average of 803 points. According to the report, Mazda performs particularly well in four of the study’s five factors: service initiation; service facility; vehicle pickup; and service quality.
Now on its 19th year, The J.D. Power 2019 Philippines Customer Service Index (CSI) StudySM measures customer satisfaction with the servicing and vehicle-return process. The study is based on responses from 2,384 new-vehicle owners who purchased their vehicle between January 2016 and April 2018 and took their vehicle for service to an authorized dealer or service center between January 2018 and April 2019.
Bermaz Auto Philippines, Inc. is the exclusive distributor of Mazda vehicles and parts in the Philippines. Its current product line-up now includes the Mazda2 sub-compact sedan and hatchback, the Mazda3 compact sedan and hatchback, the Mazda6 full-size executive sedan and sports wagon, the CX-3 freestyle crossover, the CX-5 five-seater and the CX-9 seven-seater premium crossovers, the MX-5 2-seater sports roadster and the BT-50 pickup truck. There are 20 Mazda 3S dealerships located across the Philippines and Metro Manila – Mazda Greenhills, Mazda Pasig, Mazda Quezon Avenue, Mazda North EDSA, Mazda Makati, Mazda Alabang, Mazda Cavite, Mazda Sta. Rosa, Mazda Pulilan, Mazda Pampanga, Mazda Dagupan, Mazda Cabanatuan, Mazda Tarlac, Mazda Negros, Mazda Cebu, Mazda Iloilo, Mazda Cagayan De Oro, Mazda Davao, Mazda Butuan and now Mazda General Santos.