GCash, NBI, PNP joint effort blocks 900,000 fraudulent accounts

GCash, the country’s leading mobile wallet, has barred over 900,000 users suspected of fraud from January 2021 to March 2022 through its joint efforts with authorities as it ramps up app security and fraud management to better protect customers 


GCash is working with the National Bureau of Investigation (NBI) and the Philippine National Police (PNP) in its crackdown against fraudsters to fight online scam. 


GCash GCheck muna
GCash, NBI, PNP joint effort blocks 900,000 fraudulent accounts

With its #GCheckMuna campaign, GCash customers are empowered to protect themselves and become more vigilant in the face of fraud. 


“GCash has been providing invaluable service to Filipinos, especially during the pandemic. It is crucial that we work together to protect the platform against fraud. As we continue to bolster our security system, we are also counting on the support of our customers and ask that they be vigilant against online scam,” said GCash President and CEO Martha Sazon.


GCash’s GCheck has the following tips to protect accounts:


Tip 1: Never share your MPIN or one-time password (OTP). Scammers often pose as a GCash representative or a friend to trick you into giving your OTP. Remember that your MPIN or OTP are only for you.


Tip 2: Only do GCash-related activity inside the app. Some scammers use similar-looking phishing sites to ask customers to verify or log-in. Beware of this scamming scheme! When asked to verify or log-in, only do so on the GCash app. 


Tip 3: Be careful who you transact with. Before making any online transaction, be sure to research and read reviews on the product you’re buying and who you’re buying it from.


Tip 4: Only go to official GCash channels. For all concerns, go to the GCash Help Center (help.gcash.com).  For your safety, never post your inquiries on social media. GCash will never send any personal message to address concerns.  


GCash also encourages users to report fraud through Chat with Gigi, the newest beta chatbot. Reported fake pages are taken down within 24 hours.


To make sure that cybercriminals are monitored, caught and apprehended, GCash also works closely with the National Bureau of Investigation (NBI)-Cybercrime Division and the Philippine National Police Anti-Cybercrime Group (PNP ACG) in preventing scams and other illegal activities and apprehending any guilty parties. Likewise, GCash also ensures strict compliance with the guidance of the Bangko Sentral ng Pilipinas and the Anti-Money Laundering Council to ensure the safety and security of customers.


For fraud concerns, visit the Help Center at help.gcash.com. 


To know more, visit www.gcash.com.  


Eli has 28 years of extensive IT sales expertise in Data, voice and network security and integrating them is his masterpiece. Photography and writing is his passion. Growing up as a kid, his father taught him to use the steel bodied Pentax and Hanimex 135mm film and single-direction flash, Polaroid cameras, and before going digital, he used mini DV tape with his Canon videocam. He now shoots with his Canon EOS 30D. Photography and blogging is a powerful mixture for him.

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