contact center association of the Philippines
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Business
Contact Center Association of the Philippines calls for Unified Solutions to address Cybersecurity issues
The Contact Center Association of the Philippines calls for Unified Solutions to address Cybersecurity issues reiterates their position in the…
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Business
The Contact Center Industry continues to Post Slowing Attrition rates, then and now
The number of agents resigning from local call center firms is continuously declining, based on a study released by the…
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Business
CCAP Keeps Confidence on Contact Center Sector’s Resilience and Revenue Potential
The country’s contact center and business process sector is expected to post an estimated record annual revenue of around $32.16…
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Lifestyle
CCAP sets the Stage for Contact Islands 2024, takes AI Integration for CX
The country’s contact center and business process sector remains steadfast in upholding its position that Artificial Intelligence (AI) will bring…
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CCAP highlights the role of Generative AI in keeping the Heart of CX strong
The country’s contact center and business process management (BPM) sector continues to evolve amid the emergence of new technologies, particularly…
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Tech
One Million Jobs: CCAP members rally behind IT-BPM industry roadmap
Members of the Contact Center Association of the Philippines (CCAP) gathered to discuss the industry imperatives in the next six…
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Business
Contact Center Association of the Philippines commits to help boost Ph economy
The Contact Center Association of the Philippines (CCAP) is optimistic that the information and business process management (IT-BPM) industry could…
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Business
Ph Govt commends Contact Center Sector to be frontliners in Economic recovery
The Philippine government has expressed its appreciation to the contact center sector of the country for helping lead the national…
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