Accor is a world leading hospitality group consisting of more than 5,200 properties and 10,000 food and beverage venues throughout 110 countries. The group has one of the industry’s most diverse and fully-integrated hospitality ecosystems encompassing more than 40 luxury, premium, midscale and economy hotel brands, entertainment and nightlife venues, restaurants and bars, branded private residences, shared accommodation properties, concierge services, co-working spaces and more. Accor’s unmatched position in lifestyle hospitality – one of the fastest growing categories in the industry – is led by Ennismore, a creative hospitality company with a global portfolio of entrepreneurial and founder-built brands with purpose at their heart.
Accor boasts an unrivalled portfolio of distinctive brands and approximately 260,000 team members worldwide. 68 million members benefit from the company’s comprehensive loyalty program – ALL – Accor Live Limitless – a daily lifestyle companion that provides access to a wide variety of rewards, services and experiences. Through its Planet 21 – Acting Here, Accor Solidarity, RiiSE and ALL Heartist Fund initiatives, the Group is focused on driving positive action through business
The Accor group of Hotels makes certain that Service to their customers is on top of everything else. That’s why they make it a point that each and everyone in the organization keep the Standards Bar high as this is the only thing that will make them as one of the best hotels anywhere. Once this is achieved, everything else will follow like repeat customer, word of mouth referral, choice for fine dining, small gatherings, and a venue for almost any occasion.
The Novotel Manila Araneta City recently gained as the champion in the midscale market category, earning the prestigious LISTeN Program Award for 2023. This accolade underscores the hotel’s unwavering dedication to delivering top-notch guest experiences and exceptional service. Achieving a top average score of 95.73%, Novotel Manila is proud to banner the Philippine flag in this remarkable achievement. Notably, this is the hotel’s second win as a champion, with the first being in 2019. The hotel is also the champion for the midscale market in Asia Pacific and the champion for all Accor hotels in The Philippines.
The LISTeN Program, an AccorHotels Quality Program, groups all hotel quality expectations based on the market they belong to and its level of demand. The program is built on five pillars: client recognition, needs qualification, client stay information, personalized proposition, and client experience. Additionally, the program’s basic principles include being customer-centric, recognizing return guests, adapting conversations based on customer needs, maintaining flexibility to cater to different markets, and focusing on guest satisfaction and experience.
“At Novotel Manila Araneta City, our guests are at the heart of everything we do,” said Ms. Maria Manlulu-Garcia, General Manager. “We are committed to offering personalized experiences that cater to the diverse needs of our guests, ensuring that each stay is comfortable, enjoyable, and memorable. This award is a testament to our team’s passion for excellence and dedication to delivering the highest level of service.”
The LISTeN Program Award is based on the average Reservation score across participating months in 2023. Hotels that participated for at least nine months in 2023 and continue to participate in 2024 were considered for this recognition. Champion properties receive an e-certificate and a trophy, while runner-up properties receive an e-certificate. The award was received by the hotel’s reservations team together with the guest service center department and was attended by the division heads for Commercial Sales and Revenue Management.
Novotel Manila Araneta City’s success is attributed to its well-appointed rooms, modern amenities, delectable dining options, and vibrant social spaces, all designed to enhance guest satisfaction. The hotel’s innovative approach to hospitality and commitment to continuous improvement have been key drivers in achieving this recognition.
“We are deeply grateful to our guests for their trust and loyalty, and to our dedicated team members whose hard work and commitment have made this accomplishment possible,” added Ms. Jam Cabullo, Assistant Reservations Manager. “Receiving the LISTeN Program Award motivates us to continue elevating our standards and delivering exceptional guest experiences.”
This prestigious achievement is an addition to the recent award bagged as Accor Asia Awards 2023’s Best F&B Performer, the hotel also made the list, coming in as a strong Philippine Accor brand with two out of three major nominations as Best Loyalty Performance and the much-coveted Hotel of the Year. As Novotel Manila Araneta City celebrates this milestone, the hotel reaffirms its promise to remain a leader in the midscale market and to provide unparalleled service to its guests.
Discover more about the award-winning hotel at www.novotelmanilaaranetacity.com.
