iQor Philippines opens their 11th site in SM Sta. Rosa

Last Friday, April 27, 2018, iQor Philippines opened their 11th site in the Philippines at the PEZA zone of SM City, Sta. Rosa. The SM PEZA building which is located at the backside of the SM City Sta. Rosa mall, has 4 floors from the 6th upto the 9th floors, are fully occupied by iQor Philippines. The current site has 1,400 agents but the site is ready to accomodate more than 3,000 in all its 4 floors.

iQor Sta. Rosa is located 38 kilometers (24 miles) outside of Metro Manila, going down South of NCR, and is home to the a growing young, tech-oriented labor pool. iQor’s contact center opened its doors in a newly built building next to the SM CIty Sta. Rosa Mall in October 2017. Currently, they are looking at expanding and with talks of SM City Sta. Rosa to build 2 more PEZA accredited towers beside the existing one.

 

esent during the ribbon cutting were :
Saurabh Baskar iQor Senior Vice President for Operations, Gary Praznik, iQor Chief Operating Officer, Ramil Hernandez, Governor of Sta. Rosa province of Laguna

iQor is the only globally managed services provider embedded in the flow between product, people, and services, from point to point customer acquisitions to sustainable recycling. They partner with many of the world’s best-known brands to deliver customer and product support solutions that span the consumer value chain, from customer care and technical support, to product diagnostics and repair services. Our award-winning technology, logistics and analytics platform enable us to measure, monitor, and analyze brand interactions, improve business processes, and find operational efficiencies that lead to superior outcomes for their partners across the customer and product life cycles.

iQor was one of the first to BPO providers to open an english-speaking contact center in the Philippines nearly 20 years ago. Now, they have more than 22,000 employees in the Philippines. iQor Sta. Rosa is the 11th contact center seated in provinces outside NCR, which includes Clark, Bacolod, Dasmarinas, Davao, Iloilo and Talisay Negros Occidental.

Within their care centers, iQor provides high-quality, integrated customer support services for popular brands worldwide including customer care, technical support, digital, social, and omni-channel support services.

iQor was named “Employer of the Year” by the Clark Development Corporation (CDC) for investment and commitment to local employees and continuous growth in the region providing 8,600 jobs to Filipinos in their clark locations alone. iQor also took home first place wins for “Best First-time Nominated Company Award”, and “Best Company of the Year outside National Capital Region Award” presented at the 12th International ICT Awards.