Avaya, a leading global provider of solutions that enable customer and team engagement, today unveiled a full suite of cutting-edge solutions for businesses across the Philippines to help meet the growing challenge of driving greater engagement in the way companies interact with their customers and their own teams.
At an exclusive ‘Avaya Engages Makati’ customer event and media roundtable, local and regional Avaya executives outlined the company’s focus on delivering tangible business benefits for Philippine customers – and how those benefits are available as part of a cloud-based model sought after by an increasing number of businesses.
Better customer engagement helps organizations of all sizes deliver more value to their most important stakeholders – their customers. An engaged customer will maintain a proactive relationship, return often, increase spend and provide feedback that can help businesses better meet and exceed their needs. Team engagement solutions meanwhile focus more on improving the efficiency and effectiveness of how teams within the company interact to deliver outstanding customer engagement, drive innovation and deliver better financial results.
Avaya is working with customers across the Asia Pacific region to boost business outcomes with Engagement Solutions delivered fully or partly in the cloud. Working with ‘big friends’ such as Google and HP, and a host of regional traditional service providers, cloud service providers and its ecosystem of channel partners, Avaya offers three different deployment options – Avaya Powered Cloud Services, Avaya Branded Cloud Services, and Avaya Private Cloud Services – to provide a flexible approach tailored to each individual customer’s requirements. Customer benefits include:
● Allowing a third party to manage the complexity of the communication environment
● The flexibility to turn on and off services rapidly
● A focus not on how much a deployment will cost but what it can save
● The same levels of security and reliability available in on-premises solutions
Avaya also recently acquired Canadian company Esna to accelerate communications-enabled applications for effortless engagement.
A key component of being able to deliver the Team and Customer Engagement solutions outlined at the event is having a modern network that supports rapid application deployment, is easy to manage and quick to recover in the event of an issue. Avaya has demonstrated through its Fabric Connect technology how a fabric network can deliver in some of the most demanding environments in the world – including the Sochi 2014 Olympic Winter Games, major financial institutions such as Australia’s Westpac, and huge infrastructure environments including the Dubai World Trade Center.
Avaya customers which have already deployed Fabric Connect revealed in a 2014 survey that implementation time was 11 times faster, that troubleshooting and configuration times were both reduced by seven times, and outages due to human error were all but eliminated. Avaya also announced its SDN Fx architecture which takes a fabric based approach to delivering even greater simplicity and a ‘connect anything anywhere’ approach.
In a separate announcement at the event, Avaya also revealed it has been named 2015 Frost & Sullivan Contact Center Applications Vendor of the Year in the Philippines, following similar awards in both Thailand and Malaysia.
“In this new Era of Engagement, organizations of all sizes must better enable their teams and engage their customers with passion and purpose. Increasingly they want to do that in a cloud-enabled environment – and with the flexibility and speed demanded by today’s mobile, app-enabled users. Avaya and our partners are focused on delivering that for customers of all sizes here in the Philippines. Everything should be mobile, all available in the cloud, supported by a robust fabric network solution built for today’s business needs. We look forward to continuing to lead the communications market in the country and to innovating for our customers’ future success.”
Edgar Doctolero, Country Director, Philippines, Avaya